Frequently Asked Questions
Q: How easy to use is REVITIVE?
A: REVITIVE has been specifically designed to be used by people of all ages in the comfort of your own home. The easy to read manual, as well as the remote control makes the device very simple to operate and easy to use. Simply turn it on, place both feet on the pads, sit back, relax and let the device go to work.
Q: Do you stand or sit to use the REVITIVE?
A: You use REVITIVE under your feet whilst sat down. Choose a chair or sofa which is close to a power socket. Place the REVITIVE on the floor next to the chair in front of where you will sit and plug it in. Sit on the chair and place your bare feet on the foot pads. Use the remote control or the buttons on the device to switch it on and begin the programme. You can then increase the intensity to the desired level. Sit back, relax and enjoy.
Q: How far up the leg will the benefits extend?
A: REVITIVE helps increase circulation throughout the lower legs, ankles and feet.
Q. Do I have to use it every day?
A: We recommend using REVITIVE for 30 minutes as part of your daily routine. We promise you that REVITIVE is easy and enjoyable to incorporate into everyday life. Sit back, relax and enjoy REVITIVE while reading, watching the TV or simply having a cup of tea.
Q. I exercise regularly, so I don’t think I need REVITIVE?
A: Exercise is important and REVITIVE is not designed to replace exercise. Research has shown that compared to 20 minutes of heel toe raising exercises, REVITIVE was at least or even more efficient at resolving swelling and circulation.
Q. How heavy and big is it?
A: All REVITIVE devices are designed to be portable, lightweight and easy to store. You can compare the width to a large dinner plate or a 12 inch record.
Q. Is it battery or mains operated?
A: The REVITIVE device is mains operated. The remote control is battery operated and includes batteries.
Q. Does REVITIVE make a noise?
A: REVITIVE makes no operating noise. However it does bleep at minute intervals as it moves through the programmes.
Q. Does REVITIVE heat up?
A: No. However, increasing blood circulation will naturally increase foot temperature helping cold feet.
Q. Who can’t use REVITIVE?
A: REVITIVE should not be used by persons
- In the first trimester of pregnancy
- Fitted with a pacemaker or AICD - REVITIVE could interfere with the device
- Being treated for existing deep vein thrombosis- to avoid any possibility of mobilising the clot
Local warnings and cautions
You should not use REVITIVE or the TENS Body Pads on or near
- Pregnant womb/stomach
- Open, broken or bleeding skin – dress any open wounds before use
- Tissue bleed (internal / external)
- Epilepsy – do not use the TENS Body Pads on the neck area.
- Malignancy (tumour)
- The eyes or testicles
- Infected tissue (inc. Cellulitis)
If you have any concerns or would like further information you can call our UK call centre on 0845 576 00 02 or consult your doctor.
Q: How does ‘Easy Pay’ work?
A: With Easy Pay you can spread the cost of you purchase over 3 or 4 months, interest free! Pay from as little as £49.75 per month.
This offer is only available to UK mainland and Northern Ireland customers and only over the phone. Please call 0845 576 00 02 to take up this offer.
Q: What is a Class IIa Medical Device?
A: Medical device classification is part of the European CE Mark certification which determines the device’s medical level. All CE marked devices are tested for their safety and performance. REVITIVE is a certified class IIa medical device which mean if you have a long term illness you can claim back the VAT.
Q: How do I claim back the VAT?
A: If you have been diagnosed with a chronic illness or disability, you qualify for VAT exemption and will save as much as £40! Either buy online and declare that you suffer from a chronic or long term illness by ticking the VAT exempt box when you create an account, or fill in the VAT except form enclosed within the packaging. Return the form to receive your VAT back in the form of a cheque (medical conditions apply).
Q: What if it doesn't work for me?
A: We are so confident that you will love REVITIVE that we promise a “30 day trial” if you buy direct from Actegy Health. There really is nothing to lose! Simply use it in the comfort of your home and if you are unhappy with the product simply call us and we will arrange a collection free of charge.
Q: How long does it take to see results?
A: Everyone is different and the time you will see a difference will vary. We recommend you use REVITIVE for 30 minutes daily for the best results.
Q: What happened to the Circulation Booster™?
A: REVITIVE is the new name for the Original Circulation Booster™ and both the REVITIVE IX and REVITIVE CX have been upgraded since the early days of the Circulation Booster™. You can read more about the history of the Circulation Booster™ on our history page.
Q: Can I request a brochure?
A: For a full colour REVITIVE brochure please call our friendly UK customer care team on 0845 576 00 02.
Q: What number should I call for more information and customer services?
A: Our Customer Care team can be reached on 0845 876 00 02. Call from 8am – 10pm, Monday to Sunday and speak to one of our friendly UK advisors.
Q: What can I do if I have a problem with my REVITIVE?
A: You can talk to one of our friendly UK Customer Care advisors from 8am – 10pm, Monday to Sunday. We'll be happy to help with any problem you may have. They can be reached on 0845 876 00 02.
Q: How much does it cost to ring your order line and customer support team?
A: Calls to our UK call centre cost 3 pence per minute from a BT landline. Calls from mobiles may vary.
Q: Can I email instead?
Q: Is your website secure?
A: Yes. Our website's payment systems utilises SSL encryption to ensure your payment details remain confidential and secure. You can trust your transactions with us.
Q: Do I have to buy online?
A: You can buy online securely or call 0845 576 00 02 to purchase over the phone by speaking to one of our friendly UK Customer Care advisors.
Q: What is the standard delivery time and costs?
A: Our standard delivery is £4.95 (UK Mainland only) and is delivered within 3-5 working days. Many of our orders are dispatched the same day (if ordered before 2pm Mon-Thur); this does not constitute a guarantee. We will do our utmost to meet this expectation. Please see our delivery page for more delivery options including international delivery.
Q: Want to find out more?
A: We're happy to answer any questions you might have. Our UK Customer Care team is available from 8am – 10pm, Mon – Sun. Just call 0845 576 00 02 to speak to one of our friendly advisors. We’re looking forward to speaking to you!